Welcome to Outdoor Works Shop’s FAQ section! As specialists in farming equipment, gardening tools, and outdoor supplies, we’ve compiled answers to the most common questions from our community of professional farmers, landscapers, and home gardening enthusiasts.
Product Questions
What types of products do you specialize in?
We specialize in high-quality outdoor equipment including farming machinery (automowers, brushcutters, chainsaws), gardening tools (hedge trimmers, fencing materials), animal care products (cattle supplies, electric fencing), and arborist equipment. Our product range is carefully selected for durability and performance in outdoor conditions.
Are your chainsaws and power tools suitable for professional use?
Absolutely! We carry commercial-grade equipment designed for professional landscapers, arborists, and farmers. Our chainsaws, brushcutters, and hedge trimmers are selected from reputable brands known for their reliability in demanding work environments.
How do I choose the right chemical or disinfectant for my farm?
Our chemicals and disinfectants are clearly labeled with usage instructions and safety information. For specific recommendations based on your needs (livestock areas, crop protection, etc.), please email our product specialists at [email protected] with details about your intended use.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 business days (ideal for urgent orders like chainsaws or essential equipment)
- Free Shipping: Available for orders over $50, processed in 1-2 days, delivered via EMS in 15-25 business days (perfect for larger orders like fencing materials)
Note: Some large farm machinery may require special shipping arrangements.
Do you ship to my country?
We ship worldwide except certain Asian countries and remote regions. If you’re unsure about delivery to your location, please contact us at [email protected] with your address details for confirmation.
How are sharp tools like chainsaws packaged for safety?
All sharp equipment is packed with heavy-duty protective materials, including blade guards and reinforced packaging. We follow strict safety protocols to ensure secure transit of all cutting tools.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are encrypted for your protection.
Is my payment information secure?
Yes, we use industry-standard SSL encryption for all transactions. We never store complete payment details on our servers.
Returns & Exchanges
What is your return policy?
You may return items within 15 days of delivery, provided they are in original condition with all packaging. Please contact us at [email protected] to initiate a return. Some oversized farm machinery may have different return requirements – we’ll clarify this at time of purchase if applicable.
Can I return chemicals or disinfectants?
Due to safety regulations, opened chemical products cannot be returned. Unopened products in their original sealed packaging may be returned within 15 days.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.
Technical Support
Who can I contact for technical questions about farm machinery?
Our team includes outdoor equipment specialists who can assist with technical questions. Email us at [email protected] with your product name and serial number (if applicable), and we’ll connect you with the appropriate expert.
Do you provide manuals or installation guides for products?
Yes, most products include printed manuals, and digital copies are available upon request. For fencing materials, gates, or complex machinery, we can provide installation guidance – just ask!
Still have questions? Our team of outdoor equipment specialists is here to help! Contact us at [email protected] or call during business hours. We’re committed to supporting your farming and gardening success!