Last Updated: [Insert Date]

At Outdoor Works Shop, we understand that professional-grade equipment is essential to your farming, landscaping, and arborist work. Our shipping and returns policies are designed with your professional needs in mind, ensuring you receive quality products when you need them and can return items when necessary.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your professional needs:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
    • Ideal for urgent professional equipment needs
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over $50
    • Delivery Time: 15-25 business days after shipment

Note: We currently ship worldwide except to parts of Asia and certain remote regions. Delivery times may vary for international destinations.

Returns & Exchanges Policy

Eligibility Requirements

To qualify for return or exchange:

  • Items must be unused and in original packaging with all tags attached
  • Returns must be initiated within 15 days of receiving your order
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

For safety and hygiene reasons, these professional products cannot be returned:

  • Chemicals & Disinfectants (opened or unopened)
  • Electric Fencing components (due to installation requirements)
  • Custom Fixtures & Fittings (made-to-order items)

Step-by-Step Return Process

  1. Initiate Your Return Request

    Email our customer service team at [email protected] with:

    • Subject: Return Request – Order #[Your Order Number]
    • Item(s) for return with product names and quantities
    • Reason for return
    • Your preferred resolution (refund or exchange)
    • Confirmation that items are unused in original packaging
  2. Receive Return Authorization

    Within 2 business days, we’ll email you:

    • Return Authorization Number (RMA)
    • Detailed return instructions
    • Prepaid return label (for defective items or our error)
    • Alternative shipping address for large machinery returns
  3. Package and Ship Your Return

    Professional packaging tips:

    • For farm equipment and large items: Use original packaging with all accessories and manuals
    • For chainsaws and brushcutters: Ensure fuel tanks are completely empty
  4. Processing Your Return

    Once received at our warehouse:

    • Inspection takes 3-5 business days
    • We’ll email you about the status
    • Approved returns processed immediately

Refund Information

  • Refund Method: Original payment method (credit card, PayPal, etc.)
  • Processing Time: 5-10 business days after approval
  • Possible Deductions:
    • Original shipping charges (unless return is due to our error)
    • 15% restocking fee for specialized farming equipment
    • Return shipping costs (unless item is defective or incorrect)

Exchange Process

For exchanges of eligible items:

  • Follow the standard return process
  • Clearly state your desired exchange item
  • We’ll ship the new item once return is received
  • Price differences will be charged/refunded as needed

Professional Tip: For urgent farming equipment needs, we recommend placing a new order immediately rather than waiting for the exchange process.

Damaged or Incorrect Items

If you receive damaged goods or wrong items (especially critical for professional equipment):

  • Contact us immediately at [email protected]
  • Include photos of:
    • The damaged product/package
    • Shipping label
    • Any visible damage to packaging
  • We’ll arrange expedited replacement at no cost

Technical Assistance: Before returning heavy equipment like automowers or farm vehicles, our technical team can often help troubleshoot issues remotely. Contact us first – we may save you the hassle of returning large items.

Contact Us

For questions about shipping or returns:

Outdoor Works Shop
4902 Glen Falls Road
Philadelphia, PA 19145
Email: [email protected]

Response Time: We prioritize responses to professional customers – typically within 24 hours on business days.